At Stoset.com, we strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.
30-Day Money Back Guarantee
We offer a 30-day money back guarantee on all purchases made through Stoset.com. If you are not satisfied with your purchase for any reason, you may return the item within 30 days of the purchase date for a full refund. Please note that the item must be unused and in the same condition that you received it. It must also be in the original packaging.
How to Initiate a Refund
To initiate a refund, please contact our customer service team at refund@stoset.com within 30 days of your purchase. Please provide your order number and the reason for the return. Our customer service team will guide you through the return process and provide you with a return shipping label, if applicable.
Refund Process
Once we receive the returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
Exchanges
If you would like to exchange an item for a different size or color, please contact our customer service team at exchange@stoset.com within 30 days of your purchase. We will guide you through the exchange process and provide you with further instructions.
Non-Refundable Items
Please note that certain items are non-refundable, including downloadable software products, gift cards, and personalized items.
Contact Us
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at refund@stoset.com. We are here to assist you and ensure that you have a positive shopping experience with Stoset.com.
By making a purchase through Stoset.com, you agree to abide by our refund policy.